Privacy Policy

Effective Date: January 1, 2025 Last Updated: January 2025

SentryVolt ("we," "us," or "our"), operated at sentryvolt.com, is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and what rights you have regarding your personal information.

By using SentryVolt, you agree to the practices described in this policy. If you do not agree, please do not use our website.

1. Information We Collect

Information You Provide Directly

When you interact with SentryVolt's forms or tools, you may provide:

  • Contact information: Name and email address when submitting our Home Resilience Review form or partner inquiry form.
  • Location information: ZIP code to personalize recommendations to your utility zone and TDU.
  • Home details: Home type, monthly electricity bill estimate, and energy concerns you share in our assessment forms.
  • Communications: Messages you send us through contact forms or by email.

Information Collected Automatically

When you visit SentryVolt, we and our third-party partners automatically collect:

  • Usage data: Pages visited, time on page, links clicked, and navigation paths through the site.
  • Device information: Browser type and version, operating system, device type, and screen resolution.
  • IP address: Used for geographic analytics and security purposes. We do not store full IP addresses long-term.
  • Cookies and similar technologies: See our Cookies section below.
  • Referral data: The URL or source that directed you to SentryVolt.

2. Cookies and Tracking Technologies

SentryVolt uses cookies and similar tracking technologies for several purposes:

  • Functional cookies: Required for the website to function, including form submission and navigation preferences.
  • Analytics cookies: We use Google Analytics to understand how readers use our site. Google Analytics collects anonymous usage statistics. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
  • Advertising cookies: Our advertising partners may use cookies to serve targeted advertisements based on your browsing history. You can opt out of interest-based advertising through the Digital Advertising Alliance or Network Advertising Initiative.
  • Affiliate tracking cookies: When you click affiliate links, tracking cookies may be set by our affiliate partners to attribute purchases to SentryVolt. These cookies persist for varying durations depending on the affiliate program.

3. How We Use Your Information

We use the information we collect to:

  • Deliver the Home Resilience Review and other content you request
  • Personalize recommendations to your ZIP code, utility zone, and home situation
  • Send the email communications you've opted into
  • Respond to your inquiries and support requests
  • Analyze site performance and improve our content and user experience
  • Detect and prevent fraud, abuse, and security incidents
  • Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

  • Service providers: We share information with vendors who help us operate SentryVolt, including email delivery services, analytics platforms, and hosting providers. These vendors are contractually required to protect your information and may not use it for their own purposes.
  • With your consent: If you request referrals to installers or contractors through our site and consent to having your information shared, we will share only the information necessary to fulfill your request.
  • Legal requirements: We may disclose information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights or prevent harm.
  • Business transfers: If SentryVolt is acquired, merged, or its assets are transferred, your information may be transferred as part of that transaction. We will notify you via email or prominent site notice if this occurs.

5. Third-Party Services

SentryVolt integrates with third-party services that have their own privacy practices:

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected. Specifically:

  • Email list subscribers: retained until you unsubscribe
  • Contact form submissions: retained for 2 years
  • Analytics data: retained per Google Analytics' standard retention settings (26 months by default)

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information.
  • Opt-out of email: Unsubscribe from our email list at any time using the unsubscribe link in any email or by contacting us.
  • Cookie opt-out: Manage cookies through your browser settings or the opt-out tools mentioned in the Cookies section.

To exercise any of these rights, contact us at privacy@sentryvolt.com. We will respond within 30 days.

8. Children's Privacy

SentryVolt is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.

9. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or storage system is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will update the "Last Updated" date at the top of this page. For significant changes, we will notify email subscribers. Your continued use of SentryVolt after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

For privacy-related questions, requests, or concerns: